Refund policy

At DropnBuy your satisfaction is important to us. This policy explains our return, refund and cancellation terms in accordance with applicable UK consumer law.

Returns

You may request a return within 30 days of delivery. To start a return, please contact our customer support team at support@dropnbuy.com with your order number. Return shipping costs are the customer's responsibility unless the item is faulty, damaged, incorrect or not as described — in those cases we cover the return shipping cost.

Your statutory right to cancel

Under the UK Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving the goods, for any reason. Our 30-day return window extends beyond this statutory period.

Exchanges

We accept exchanges. Contact our customer support if you would like to change your order; our cut-off time for same-day handling is 8:00 PM (UK time).

Consumer Rights Notice

Nothing in this policy limits or excludes your rights under UK consumer protection law. Under the Consumer Rights Act 2015 you may be entitled to a repair, replacement or refund if a product is faulty, unsafe, significantly different from its description, or not of satisfactory quality.

Restocking Fees

We do not charge any restocking fees.

Refunds

Once your return has been received and inspected, refunds are processed within 14 days. Refunds are issued to the original payment method used at checkout, and you will receive an email confirmation once your refund has been completed. Processing times may vary depending on your bank or card provider.

Items we can't accept

For hygiene and safety reasons we can't accept returns of perishable goods, personalised or made-to-order items, or hygiene-sealed products once the seal is broken, unless they are faulty. Gift cards are non-returnable.

Contact

DropnBuy is a trading name of MPE-commerce, Erensteinerstraat 54, 6463 XR Kerkrade, Netherlands. KvK 93022638 · VAT NL004993030B90. Email: support@dropnbuy.com