Privacy policy

MPE-commerce, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). DropnBuy's online store is hosted on the Shopify commerce platform, which helps us provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. As an EU-based company we comply with the EU GDPR, and we respect the privacy rights of our US customers under applicable state privacy laws.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described here.

Personal Information We Collect

  • Contact & order details: name, email, delivery and billing address, phone number, and order history.
  • Payment information: processed securely by our payment providers — we do not store your full card details.
  • Usage & device data: collected via cookies and similar technologies to operate and improve the site.
  • Communications: information you provide when you contact us for support.

How We Use Your Information

  • To process, fulfill and deliver your orders and provide customer support (performance of our contract with you).
  • To comply with our legal, tax and accounting obligations (legal obligation).
  • To operate, secure and improve the Services, and — where you have agreed — to send marketing (legitimate interests / consent).

How We Disclose Your Information

We share personal information only as needed to run the store — for example with Shopify (our store platform), payment providers, and delivery and fulfillment partners — or where required by law. We do not sell your personal information.

Cookies

We use cookies to run the site, remember your preferences and, with your consent, for analytics and marketing. You can manage your choices through the cookie banner at any time.

International Transfers

Some providers may process data outside the EEA or the United States. Where they do, we rely on appropriate safeguards such as Standard Contractual Clauses.

Retention

We keep order records for as long as necessary to provide the Services and to meet legal and tax obligations, then delete or anonymise them.

Your Rights

You have the right to access, correct, delete or port your data, and to object to or restrict certain processing, and to withdraw consent. To exercise these rights, email support@dropnbuy.com. You also have the right to lodge a complaint with the data protection or consumer-protection authority that applies in your jurisdiction.

Children

The Services are not directed to individuals under the age of 18, and we do not knowingly collect their personal information.

Changes to this Policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.

Contact

If you have any questions about this Privacy Policy, or would like to exercise your rights, please email us at support@dropnbuy.com, call us on +31 6 12017692, or write to us at MPE-commerce, Erensteinerstraat 54, 6463 XR Kerkrade, Netherlands. For the purposes of applicable data protection law, we are the data controller of your personal information.

For any questions, you can also reach us through our contact page.